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@RawrrDinosaur18 Your hard drive is critically low on space. I realize that the drive is small and you don't have a lot of options, but try to clear as much space as you can, ideally at least another 10 GB. The Downloads folder is a good place to look for files that can be deleted, and be sure to empty the recycle bin as well.
Your dxdiag also lists a number of BlueScreens. It doesn't say when they happened, but they could be related to the Sims 4 issues (or not). It's worth looking into though. Open a File Explorer window and enter C:\Windows\Minidump in the address bar. If you see any files there, please right-click on them and select Copy, then right-click on your desktop and select Paste. if there are multiple files, you can zip them together. Then upload them to a third-party filehosting site (the one you used just now is fine) and link them here.
- 5 years ago
My hard drive ( maxone D: ) has 250GB of space freed of 298GB and my normal computer hard drive ( acer C: ) has 9.38GB freed of 57.1GB and my Sims 4 is linked together in my Documents and hard drive with the symbolic link, I deleted everything from my downloads folder (it was only cc and other things I didnt need) but i dont know what else I can delete to free up space I have nothing in my downloads folder and the only things on my desktop and the only games on my laptop are for the sims I dont have any other games or installed apps. Also there was only one thing in my minidump folder here is the link for it. https://gofile.io/d/NgYWrO
- puzzlezaddict5 years agoHero+
@RawrrDinosaur18 Sorry for the delay. Your crash dump references a component of malware, which obviously needs to be removed. (The name of the malware is SAntivirus.) If you have an antivirus program installed, run a complete scan.
Then download Malwarebytes—the free version is fine, and run a scan:
- Get the free version from https://www.malwarebytes.com
- Install and launch it, and click Scan in the left panel
- Click Custom Scan, then Configure Scan
- Check all the boxes for various types of scans, and check off both C and D drives, then Scan Now
- When the scan is done, which will take a while, click View Report > Export > .txt file, and save it to your desktop
Now run AdwCleaner:
- Download it from here: https://www.malwarebytes.com/adwcleaner/
- Click Scan and let it do its thing
- When it finishes, check the list, uncheck the boxes next to anything you recognize and want to keep
- Save any work you have open, then click Quarantine, and AdwCleaner will quarantine the entries and restart your computer
- Once your computer has restarted, AdwCleaner will reopen; click View Log File, then "save as" and save a copy to your desktop
Please upload these logs and link them here. Then rerun both scans until neither one comes up with anything suspicious.
- 5 years ago@puzzlezaddict Here is the link for both logs https://gofile.io/d/Pns30U
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