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@RawrrDinosaur18 Sorry for the delay. Your crash dump references a component of malware, which obviously needs to be removed. (The name of the malware is SAntivirus.) If you have an antivirus program installed, run a complete scan.
Then download Malwarebytes—the free version is fine, and run a scan:
- Get the free version from https://www.malwarebytes.com
- Install and launch it, and click Scan in the left panel
- Click Custom Scan, then Configure Scan
- Check all the boxes for various types of scans, and check off both C and D drives, then Scan Now
- When the scan is done, which will take a while, click View Report > Export > .txt file, and save it to your desktop
Now run AdwCleaner:
- Download it from here: https://www.malwarebytes.com/adwcleaner/
- Click Scan and let it do its thing
- When it finishes, check the list, uncheck the boxes next to anything you recognize and want to keep
- Save any work you have open, then click Quarantine, and AdwCleaner will quarantine the entries and restart your computer
- Once your computer has restarted, AdwCleaner will reopen; click View Log File, then "save as" and save a copy to your desktop
Please upload these logs and link them here. Then rerun both scans until neither one comes up with anything suspicious.
- puzzlezaddict5 years agoHero+
@RawrrDinosaur18 Sorry, I somehow missed your post yesterday. Looking at your logs, there are still elements of the malware I mentioned before, and the scans didn't remove everything. Specifically, SAntivirus is in C:\Program Files (x86)\Digital Communications. Please delete the Digital Communications folder, empty your trash, restart your computer, and then run both scans again.
- 4 years ago@puzzlezaddict I have downloaded the game today itself and when I try to open it, it shows this issue, I have tried everything given on this thread and the problem remains unchanged. I tried the technical support team too and tried their steps too but they didn't work either. Please help as it seems that I have wasted my money because I haven't even had a chance to play it yet
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