@Emerauld_Empress Please unplug your router's power cable and wait at least ten minutes before plugging it back in. If that doesn't help, please let me know the exact model of router you have, plus the type of internet connection and its advertised speed.
I unplugged the router for over 20 minutes, and the gallery still doesn't work. Here is the info I have for my router; I'm unsure where to find the type of connection.
Model: GigaSpire BLAST u4, model no: 100-05493 11
2x2 802.11ax (Wi-Fi 6)
Power: 12V- 2.0 A
@Emerauld_Empress Sorry for the late reply. What I meant about the type of connection was fiber, cable, etc., the service you're paying for.
Please launch Sims 4 again and trigger the issue. Then take a screenshot of the Task Bar, along the bottom of the screen, and post it here.
Community Manager
