Hi! I bought a Logitech Lightsync gaming mouse as the latest patch supports it. I've installed the Logitech G HUB There is a SIMS4 profile which it switches over to when Sims 4 is launched. TS4_x64.exe is enabled but the LED reports as inactive. I've done this Game Options > Other and toggled the Enable Keyboard Dynamic Lighting option. However, all lights go out on the mouse when the game starts. Any ideas? Edit By Crinrict: Added Tag to Title

Hello. We've confirmed that Logitech's recent G Hub update does appear to fix the issue. To update G Hub, go into the Settings for G Hub and choose Check for Updates in the top right. You'll need version 2021.13.2906 or higher to see the change. If anyone is still seeing the issue after updating G Hub, let us know.

[CURRENT ISSUE] Logitech Lightsync G203 colours not working

15 Replies

jpkarlsen
Hero (Retired)
4 years ago
@Pierss
Look to see if you have the latest drivers from Logitech.
keekee53
Seasoned Ace
4 years ago
I have the latest drivers. The big thing with my keyboard is that it only has the color red. So my entire keyboard is turned off when I am running the sims which is ANNOYING. I tried disabling the dynamic lighting option in the game options and STILL THE keyboard is shut off. Please fix this because this is an issue I should not have to deal with because this it is pointless to have the keyboard flashing and such. This should have been tested on keyboards that have only one color.
Pierss
4 years ago
Yes I installed the latest Logitech software.
This is exactly what happens, the game turns the mouse colours off.
Pandabiotic
Seasoned Rookie
4 years ago
I am having the EXACT same issue, running Windows 10 on an Acer Nitro 5 laptop. Haven't found a solution yet, but I'm trying everything!
bradnak
4 years ago
Yup, I have this same G203 mouse and the lighting turns black/off when the Sims Lightsync integration is detected. My G815 keyboard is mostly working as expected, but I'll file a separate ticket for my keyboard issue as it is not related to the mouse.
SmittenVixxen66
4 years ago
@Pierss I have this issue too. I have no idea how to fix it, my headphones are working but not my mouse.
SimQARobo
EA Staff
4 years ago
Hello.

The team is aware of this issue and is looking into it.
jpkarlsen
Hero (Retired)
4 years ago
@Pierss
Logitech has just released an update to the G Hub that solves some issues with lighting. You should upgrade and see if that helps.
@SimQARobo for knowledge.
SimQARobo
EA Staff
4 years ago
Hello.

We've confirmed that Logitech's recent G Hub update does appear to fix the issue.

To update G Hub, go into the Settings for G Hub and choose Check for Updates in the top right.

You'll need version 2021.13.2906 or higher to see the change.

If anyone is still seeing the issue after updating G Hub, let us know.
Pierss
4 years ago
Confirming that this does fix the issue.
Notably, it wasn't just the Sims4 that had the issue, no games worked with custom LED mouse integration
They ALL work now.
Thanks everyone!