@crinrict seems to be the tutorial you have sent is outdated or maybe I'm just stupid- but uh yeh I do have admin and I will try to open the game on a non-admin windows account now
for some reason the "sfc /runnow" just doesn't do anything xd
@TayloQT What did sfc say when the scan finished?
Your newest dxdiag lists some errors from a component of Avast, so it's still running or has been very recently. Please make sure it's completely disabled, not just closed out but not running at all.
@puzzlezaddict it didn't say anything, that's the problem, the command didn't work xd
Ok so i have just tested it out on my brother's laptop and the exact error occurred, here's his DxDiag
edit: imma just check out his antivirus real quick-
just checked out his antivirus, the sims 4 was set as a exception and yet still didn't open, same issue as all of us
@TayloQT It's often not enough to just set an exception in your antivirus software. That's why I suggested disabling it entirely. That's the only way to know for sure whether the antivirus is in fact the issue. If it is, then no amount of troubleshooting in other areas will help. So please disable the antivirus and test. Let me know whether the game works.
I can't read your brother's dxdiag because this site's virus scanner isn't working correctly. So if (and only if) disabling the antivirus doesn't help, please upload it to a third-party filesharing site and link it here. If you don't want to create an account, you can use pastebin.com.
@puzzlezaddict I actually have disabled my antivirus and tested it(prob should have added that to my list of info- i will in a sec lol) and it didn't work, that's where my assumption of that the antivirus program isn't in fact the issue as I've seen that people have added it to their excpeton, it worked but their pc updated later that day for it to no longer work
edit: here's the link to the DxDiag https://pastebin.com/d37h8PUR
@TayloQT Okay, this dxdiag has a pile of Nvidia software errors, so the best move is to uninstall and reinstall the driver. With a laptop, it's best to try the driver provided by the manufacturer first; while the one from Acer is a bit old, it may work fine, and if not, you can reinstall the newest driver from Nvidia later.
Since the Acer driver is older than the one currently installed, you'll need to do a clean uninstall first. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3300
Download the Nvidia driver from Acer here:
https://www.acer.com/ac/en/US/content/support-product/7983?b=1
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator."
Restart again, and try to launch Sims 4. If it doesn't work, please let me know, and run another dxdiag as well.
@puzzlezaddict thnx, I won't be able to do it rn(going to sleep lol) but you'll get a response in roughly 12 to 14 hours
Community Manager
