@Sims4LOverZRule I've merged your post into the master thread for this issue. Please try the steps listed in the first post. If none of them help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict this is my dxdiag!
@Sims4LOverZRule Since you're running Windows 7, there's some relevant info that the dxdiag doesn't contain. You can find it in the Reliability Monitor instead. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4, or that correspond to when you've been trying to play, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
@puzzlezaddict Here is the Reliability Monitor thing.
