Forum Discussion

Hero+

6 years ago

[CURRENT ISSUE] Sims 4 doesn't start - No Error Message (Patch 1.68.154)

There's been lots of folks having issues starting their games. What happens is that Origin acts as if it starts the game but then nothing happens. No Error Messages, no nothing. The button goes ba...

theskyatnight94

New Novice

6 years ago

Sims 4 won't start at all for me on Legacy but loads perfectly fine on 64 bit, I'm on an older laptop though so it's a bit of a problem

crinrict

Hero+

6 years ago

@theskyatnight94 Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

@Sunsetkisses Moved your post over to the thread on that issue. What antivirus software are you using ? Do you have only one installed ?

theskyatnight94
New Novice
6 years ago
Here's the DxDiag file
DxDiag.txt25 KB
- crinrict
  Hero+
  6 years ago
  @theskyatnight94 It should run in 64 bit fine. It is a bit low in specs but you have for 4 GB of RAM.
  
  Your space on c is getting a bit low, so you might wanna do some clean up.
  
  Do you have bad performance on 64 bit ?
  - theskyatnight94
    New Novice
    6 years ago
    It does affect performance slightly but I think if I got rid of a few things and unneeded cc that might help a lot. I've just used Legacy a lot, so I'm always a bit wary of going back to 64 bit, mainly because the laptop is 9 years old.
Sunsetkisses
6 years ago
@crinrict Okay; thanks 🙂 I was wondering where it went lol
I only have one; I’m using Sophos
- crinrict
  Hero+
  6 years ago
  @Sunsetkisses For sophos: Check the link on the first post at the bottom.
  - Sunsetkisses
    6 years ago
    @crinrict You my friend are awesome!!
    I followed the link and it worked a charm
    Thank you so much for your help !!