@funkytequila Please run a couple of basic checks of your Windows system files. Here's how:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.
When that's done, restart again, in the new admin account, and try to play. If it doesn't help, put Origin in offline mode and try again. Let me know whether you get any errors.
Hey @puzzlezaddict thanks for taking the time to reply and try and help me out.
Here is the results.
PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.19041.572
Image Version: 10.0.19041.630
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
Laptop is up to date
Did the new admin account and Origin in offline mode, still no dice.
@funkytequila Just checking, but did you ever repair the game? It's possible it wasn't installed correctly. Open your Origin game library, right-click on the Sims 4 icon, and select Repair. Please do so while running Origin as an admin and with your antivirus completely disabled.
Otherwise, as a long shot, try disabling Nahimic in the Task Manager's backgrounnd processes list, that is if you have it. Nahimic comes installed on newer Dell laptops (I'm not sure about your generation), and it can prevent the game from loading at all, although there's usually an associated error in the dxdiag. Still, killing Nahimic in the Task Manager takes ten seconds, and if disabling it is a problem, it'll restart when you reboot your computer with no harm done.
If that doesn't help, try generating a crash dump. I'm not sure there would even be one in this situation, but it's worth trying, especially since there isn't a lot of information about why the game isn't loading and you've already tried the usual suggestions.
While testing, please continue to run both Origin and TS4_x64.exe as an admin, and keep your antivirus disabled, not just with exceptions set for Origin and Sims 4 but not running at all.
Even if you don't get a crash dump, that's still useful information.
Hey @puzzlezaddict
Sorry, no dump, still no game, I have done the repair a fair few times now, mainly with removing the TS4_x64.exe and then running the repair.
Thanks for your help again, I am going to try it on a PC later, I'll post back if anything different happens.
Remember, be excellent to each other, Party on Dudes
@puzzlezaddict Rebuilt the laptop and all is running now.
So something on the laptop was causing this.
Thanks for the help but it was all me sorry
@funkytequila There's no need to apologize; I'm just glad you can play again.
If you do figure out what the problem was, or you even have a suspicion, please let me know. As you can see, you're not even close to the only one whose game has been stubbornly refusing to work, so it would be helpful to have more information about any possible cause.
@puzzlezaddict I think it was Sophos, I had a full membership but then downgraded to Home, think it left something behind which was stopping it.
I had tried everything from creating a new account to installing the game to a different location. Thought this would be the best thing to do as it just worked on the PC I tried it on, so it must have been down to something on the laptop.
