Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? everything
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? Origin loads but the game doesn't
What do you expect to see? really? I'd like the game to load please
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. just got round to installing snowy escapes today and origin prompted me to update the game first - that seemed unusual because I thought it usually happens the other way around
I can't get passed origin - the game doesn't load anymore - although annoyingly the online notification says I'm in-game playing The Sims 4!
I might try and repair the game - or I might try reinstalling origin - or I might just uninstall everything and stop wasting money on such a buggy game. dunno...
Has anyone else had the same issue? If so how did you fix it? Thanks
thanks @crinrict I hadn't considered the AV - its Sophos (daily updated) but nothings changed on the system since I last played the game. I've just updated the Nvidia drivers and I can't open the game using the Nvidia experience because it's now an unrecognised game and it wants the serial number - I've 32 eps etc and i've long since lost the origin email with that info. So next i think I'll reinstall origin - but if that doesn't work I am done
@reboot2019 Sophos is known to block the updated exe. So if you patched, Sophos now thinks it's a virus.
Here's instructions: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Patch-1-68/td-p/9734045
You can also try this: https://answers.ea.com/t5/Technical-Issues-PC/Fresh-Install-wont-boot-game/m-p/9778889
