Cursor Freezes Once Game Opens
After the new release of University and the new patch, when I open my Sims 4 my cursor freezes. Everything else works, I can hit escape and the menu pops up, but I can’t do anything because my cursor...
Forum Discussion
First thing we should try is seeing if there is a remnant issue from the Mods/CC you removed. Please try the following:
- Exit your game then exit Origin. Please delete the Mods folder from your 'The Sims 4' folder. Then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new, fresh Mods folder.)
- Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.
Also, if this doesn't fix it please check these reports to see if your issue seems the same:
- https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-not-working-properly/m-p/3302073#M2620
- https://answers.ea.com/t5/The-Sims-4-Bug-Reports/Cursor-stops-working-in-CAS/td-p/3456491/
Please let us know how it goes. Thanks!
SheriGR ☕ – I don’t work for EA
I followed your instructions step by step but no luck. My cursor still froze when I went back in. Very discouraging!
Sorry followed your first instructions I meant! The worst part was when I went back in, having taken out the mods and cache folders, I still had a frozen cursor.
@queenvictoriaxo
Please try the following:- Exit your game.
- Move your Mods folder to your desktop. (Do not delete it – save this for later.)
- Delete the localthumbnailcache.package file, plus delete any other folder in the "The Sims 4” folder with the word 'cache' in the title.
- Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.
Now re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
If this doesn't take we can try a reset.
So I did the first few steps, but when I open. the game my cursor froze again and I had to restart my computer. Is is possible that I need the legacy version?
Community Highlights
- EA_Cade12 months ago
Community Manager
