Forum Discussion

queenvictoriaxo's avatar
queenvictoriaxo
6 years ago

Cursor Freezes Once Game Opens

After the new release of University and the new patch, when I open my Sims 4 my cursor freezes. Everything else works, I can hit escape and the menu pops up, but I can’t do anything because my cursor...
pc
holger1405's avatar
holger1405
Hero+
6 years ago

@queenvictoriaxo 

Please post a Dxdiag so we can determine why your PC is only ruining the Legacy Edition.

  • Press the Windows key and "R" at the same time.
  • Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
  • Wait until the green bar is gone > Click on "Save all information"
  • Save the file to your desktop.
  • Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
  • Type a few words in the text box > click on "Submit"
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    6 years ago

    @nasha3la 

    Your Computer does not live up to the minimum requirements for the game. There is a chance that you might be able to run the Legacy Edition so if you are not already doing that I recommend that you try installing that.

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