Forum Discussion

7 years ago

Deleted the documents folder and can't get it back.

So when I updated to the new island living update, I had bought the expansion, for some reason I deleted everything out of my sims 4 documents folder. I can't recover the folder as I empty my recycli...

kreatora

Hero (Retired)

7 years ago

@Dareacop

Sorry but this can not be undone.
If you deleted whole The Sims4 folder there is no way to recover it. If you have uploaded something to the Gallery - houses, families it is still there and you can download it.
The game created a new virgin game folder as it should. Start a new game and play.
Next time move The Sim 4 folder to the desktop instead delete it. In this way, you can paste your saves and library folders into the new game folder and will lose nothing.

I don't work for EA

Dareacop
7 years ago
@kreatora
The thing is I can't even get to a start menu, the game opens and then cuts straight to black and then exits.
- kreatora
  Hero (Retired)
  7 years ago
  @Dareacop
  
  Move the TS4 folder what you have now to the desktop. Then fix the game in Origin.
  Origin/Library - right-click on TS4 - option "repair game"
  Then try to launch the game. Let the game create a new, clean TS4 folder.
  - Dareacop
    7 years ago
    @kreatora
    I have tried that, my game just won't create the files needed for it. I am going to install the Sims 4 onto my laptop to get the folders to see if it works. If I can get it working, I'll upload the folder onto Drive or something similar. Don't know why I didn't think of it in the first place.