DirectX 11 Technical Issues and Feedback Thread

Platform: Windows
Which language are you playing the game in? English
How often does the bug occur? Observed once.
What is your current game version number? 1.107.112.1030 DX11
What expansions, game packs, and stuff packs do you have installed? All currently available except Batuu.

Steps: How can we find the bug ourselves?

1. Run the game on a secondary display in a multi-monitor setup with the primary display in high PPI and the secondary display in standard PPI, but not using the default UI scale game setting.
2. Turn off or disconnect the secondary display, causing Windows 11 to turn on and switch to the primary display.
3. Turn on or reconnect the secondary display, causing Windows 11 to revert to the previous display configuration.

What happens when the bug occurs?

The Sims 4 will have reverted to the default UI scale game setting and be presenting a modal dialog concerning UI scaling but the entire game will be inoperable with the mouse.

What do you expect to see?

When running in DX9, this scaling change and modal dialog never even appeared, but frankly I'd settle for at least being able to use the mouse to have the modal dialog revert to the previous scaling as it suggested it could.

Have you installed any customization with the game, e.g. Custom Content or Mods? Yes.