Community ManagerI am having the same issues as everyone else. I can launch the EA APP, but when I try to launch Sims 4 I receive a message about elevation. I checked google and I have the correct permissions. Tried the "-dx11" and the "-dx9" (at different times) and the game still won't launch. I tried other games that uses the launcher (ex: plants vs zombies) and PvZ launched flawlessly.
I am not using any Mods or CC and my game has today's update (Sept 18, 2024).
The Sims Team@kaichen04 @rileewadsworth @Foxley828 @deblake60
Repaired, uninstalled and reinstalled. The message states that it needs elevation. Sims 4 is the only EA APP game that I receive an error.
The Sims Team@TheSimsDirect wrote:
@kaichen04 @rileewadsworth @Foxley828 @deblake60
I tried repairing the game - didn't make any difference I still can't load any of my previous saves. I'm not getting any error messages the game just hangs when I try to load a previous save. New game works perfect though.
The Sims TeamDoes the issue also occur when using the DX9 version of the game?
I tried verifying files and install (all checked out). I tried uninstalling and reinstalling, nothing worked. I tried again using the -dx11 AND -dx9 (at different times) and still nothing. Even went as far to restart PC twice, check drivers for updates, and what DX version I can run (I can run 9, 11, and 12). Unfortunately for me I can't even get into the game, and there is no error message or crash report showing up either (I checked in my files as well). When I press play on steam, EA will launch, the game opens for a split second and then immediately closes once "The Sims 4" pops up. I can't even get to the main menu to try to enable dx9. I'm at a loss for what to do now.
Since the patch 17/9/24 the game won’t let me tab out I’ve been on DX11😕ince it was announced but now since the patch I can’t tab out I’m on PC I don’t use mods or any CC
