Community ManagerPlatform: PC (Asus, Windows 10)
Which language are you playing the game in? US English
How often does the bug occur? Game crashes within 10 mins of play when -dx11 is employed, every time.
What is your current game version number? 1.109.185.1030
What expansions, game packs, and stuff packs do you have installed? All EPs except Eco Lifestyle, All game packs except Batuu and Vampires, All stuff packs except Paranormal, All kits excluding Castle Estates, Basement Treasures, Grunge Revival, Poolside Splash, Riviera Retreat & Cozy Bistro.
Steps: How can we find the bug ourselves? Launch the game, go into any Save and play in Live mode for a few minutes, clicking around
What happens when the bug occurs?
I'm able to get into my Save(s) and play for between 1 minute and 1 hour depending on if it's a brand new game or if there are Mods. Eventually I will click on something, the whole game will freeze, the screen goes completely white and then crashes back to the EA App on my desktop.
What do you expect to see? I expect the game to launch, and to play for hours if I choose before Saving and Quitting.
Have you installed any customization with the game, e.g. Custom Content or Mods? I do have some Custom Content (no Mods) but I have already tried taking them out - it does not change anything. Even with a fresh save, it only lasts an hour tops before crashing.
My graphics card is NVidia Geforce GTX 960, Driver version 561.09. Only going back to DX9 makes it playable. My computer is old so that may be part of the problem, but it meets recommended requirements for the game.
