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lynnsimss's avatar
lynnsimss
2 years ago
Solved

DLC download error

I just bought a new laptop and I'm trying to redownload my Sims DLC's. All of them have downloaded except for high school years. I keep getting an error every time (refer to picture) I have cleared t...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi all,

    This issue is now being tracked in the current open thread here. 

    If you're still experiencing this issue, please see the linked thread for more information and troubleshooting. 

bopw44ww389h's avatar
bopw44ww389h
2 years ago

my sims4 high school dlc won't download and is stuck at 14%

I've tried reinstalling the game and cache clearing my computer through cleanmgr.exe

I think maybe if I could uninstall the 14% that has been installed and try installing again, it may work. But I don't know how to.

  • ocean00water's avatar
    ocean00water
    Seasoned Newcomer
    2 years ago

    This is the error that is popping up. It was happening to High School Years and Toddler Stuff but Toddler stuff finally did download successfully. High School Years is still stopping at 14%

  • anzumajo's avatar
    anzumajo
    2 years ago
    • Platform? If PC, What client?: EA App (Windows 10)
    • Error Report Attached: 762aec0c-2051-43eb-a49b-2f6dd82b65ee (Screenshot attached, German text)
    • Describe what is happening for you? Download stuck on 14%. App cache was cleared repeatedly, EA Launcher app was de- and reinstalled as well.
    • What expansion, game pack or stuff pack do you have this issue with? High School Years
    • When did this start happening for you? Purchased EP today, haven't been able to install and play it because of the error.
    • What steps can we take to find the bug ourselves?  Buy and install the EP.
    • What do you expect to see? Being able to install the EP and play it.
    • What troubleshooting have you tried already? Clear app cache, de- and reinstall EA Launcher.
    • What is your current game version number? Version1.98.127.1030
    • Do you play TS4 through EA Play / EA Pro Sub? Is your Sub active? No to all.
    • Can you see a completed purchase in your Order History for the EP/GP/SP? Yes.
  • DeadlySimmer101's avatar
    DeadlySimmer101
    2 years ago

    I tried to repair my game and the holiday pack would be stuck on 14% other packs would too.

  • mspteen7's avatar
    mspteen7
    2 years ago
    • Platform? PC EA app
    • Error Report Attached: my error id is 6e2158bc-cd37-4307-97ac-749df46e0c53
    • Describe what is happening for you: I keep trying to install the rest of my dlc but i keep getting download error, this is aggravating! ive tried everything to fix it but im still getting download error.
    • What expansion, game pack or stuff pack do you have this issue with? Several
    • When did this start happening for you? January 23rd 2024
    • What steps can we take to find the bug ourselves?  .
    • What do you expect to see? i expect to see my dlc download properly
    • What troubleshooting have you tried already? Everything
    • What is your current game version number?the newest version on the EA app 
    • Do you play TS4 through EA Play / EA Pro Sub? Is your Sub active? No

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