Yep, same here. I have purchased every single pack, EP, and kit this game has to offer and re-installed them all Friday night. High School Years is the only one failing at 14% due to a download error. Have cleared the cache, reinstalled EA play (which is a terrible service so far) and still no luck.
- Platform? If PC, What client? (EA App/Steam, etc): PC & EA app
- Error Report Attached: N/A
- Describe what is happening for you?: The Sims 4 High School Years is stuck on preparing, 14%, Calculating Time, Download error, and won't download
- What expansion, game pack or stuff pack do you have this issue with? The Sims 4 High School Years
- When did this start happening for you? Yesterday
- What steps can we take to find the bug ourselves? Try installing Sims 4 High School Years.
- What do you expect to see? The download completing so I can play a game I have purchased?
- What troubleshooting have you tried already? See above - have tried clearing cache, running the app as admin, reinstalled ea play
- What is your current game version number? Most recent
- Do you play TS4 through EA Play / EA Pro Sub? Is your Sub active? EA App, I own the game. The game runs fine, I just cannot download this one expansion pack.
- Can you see a completed purchase in your Order History for the EP/GP/SP? Yes
