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aliceisalive199's avatar
aliceisalive199
6 years ago

Dog and Cat Eye Selection Missing

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest November patch
What expansions, game packs, and stuff packs do you have installed? No mods, and only a few expansions and the like.
Steps: How can we find the bug ourselves? I want to be able to edit my animals eyes.
What happens when the bug occurs? When the button to select eye editing in cas is selected, the game does not display the options to select eye color, shape, or anything like that.
What do you expect to see? The options to do so.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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9 Replies

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  • aliceisalive199's avatar
    aliceisalive199
    6 years ago

    @crinrict Apologies, the holidays have been hectic, and I was unable to reply sooner. The bug happens each time I try to edit any animals' eyes, pre-made or newly designed either way. Each animal ends up coming with the default natural grey eyes with no way to change the color, or the selection of eye shape. 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @aliceisalive1994 I tested this again on my own save (haven't tried a new one) and they look fine to me.

    have you tried repairing the game through Origin (right click on the game) yet ?
  • aliceisalive199's avatar
    aliceisalive199
    6 years ago

    I've repaired twice now, and the game still does not show the option for the cat or dog eyes selection for colors or shape. 

    Again, so sorry for the absolutely horrible long waits between replies. 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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