EA App makes me download Sims 4 again
So I updated to EA App from Origin and it won't let me play Sims 4. It claims that I have to download the game again. Well I hit the download button but it won't start downloading the game. It just s...
Forum Discussion
@lillerson Please do a clean uninstall and reinstall of both Sims 4 and the EA App. Start with Sims 4:
please do a clean uninstall and reinstall of both the game and the EA App. Start with Sims 4:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
Thank you for answering but unfortunately it didn't work. I'm still stuck with the EA App showing "preparing" when I tried to reinstall Sims 4.
@lillerson If you use a third-party antivirus, set an exception for EADesktop.exe, and for TS4_x64.exe as well if you do manage to get the game installed. If you only use Windows Defender, set the same exceptions, and in either case, make sure nothing EA-related has been blocked. You can find a few examples of how to set exceptions here:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
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