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mtessh's avatar
mtessh
2 years ago
Solved

EA sims4 keeps closing

I thought this was all due to low computer space so, I completely wiped my computer and got an external hard drive specifically for sims and re-downloaded. The game still runs slow but not "dial up" slow. BUT the game still crashes. I cannot find a crash file or anything related. I've done app recovery as well. I'm at a loss and I'm not great with computers but I need my "get-away" game. It helps me relax and now it's not relaxing because I have to keep starting over. I can't even get through a full house decoration before it crashes. Or get far in actual living game play. Help?

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @mtessh  One of the problems here, perhaps the main one, is that your laptop's hardware can't really keep up with the demands of Sims 4.  Adding more RAM might help, but I'm not sure how much—the graphics chip is also going to limit how well Sims 4 runs.  If you do want to try though, another 8 GB would cost about $20, for example here are a couple options:

    https://www.crucial.com/compatible-upgrade-for/dell/inspiron-14-(3493)

    If you want me to look for new errors that might not have been present previously and that might explain why performance is worse now, feel free to post a new dxdiag.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @mtessh  Please post a new dxdiag, and look for a new error in the Reliability Monitor that corresponds to your most recent attempt to play Sims 4.

    @lady_absentia  Since this thread is specific to the original poster, please create your own thread describing your issue.  Include the model numbers or SKUs of the components you've replaced, for example the RAM has its model number printed on the side of each module.  Please post a dxdiag as well.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • mtessh's avatar
    mtessh
    2 years ago

    @puzzlezaddict 

    here is the bit from the reliability monitor

    Faulting application name: TS4_DX9_x64.exe, version: 1.108.335.1020, time stamp: 0x66a31f19
    Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
    Exception code: 0xc0000006
    Fault offset: 0x0000000000020762
    Faulting process id: 0x0x1A80
    Faulting application start time: 0x0x1DAE401D8865BA5
    Faulting application path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 00a34c9a-e370-4ca2-9247-a454c114121a
    Faulting package full name:
    Faulting package-relative application ID:

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @mtessh  Now that you've rebuilt the page file, please try a clean boot again, as described in post 10, with your computer completely offline.  It's important to have no internet connection at all.  If that doesn't help, please post the Reliability Monitor from the newest crash, as you've done before.

    I've asked for a second opinion on your issue in case I'm missing something.

  • mtessh's avatar
    mtessh
    2 years ago

    @puzzlezaddict it only lasted about an hour, unfortunately. 

    first one: 

    Faulting application name: TS4_DX9_x64.exe, version: 1.108.335.1020, time stamp: 0x66a31f19
    Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
    Exception code: 0xc0000006
    Fault offset: 0x0000000000020e59
    Faulting process id: 0x0x2068
    Faulting application start time: 0x0x1DAE69D2F8B9D6E
    Faulting application path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 5cd29021-f789-494a-874c-79c9033d8d3e
    Faulting package full name:
    Faulting package-relative application ID:

    second one: 

    Description
    Faulting Application Path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_DX9_x64.exe
    Application Version: 1.108.335.1020
    Application Timestamp: 66a31f19
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.22621.3733
    Fault Module Timestamp: 67ca8829
    Exception Code: c0000006
    Exception Offset: 0000000000020e59
    OS Version: 10.0.22631.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: abcc
    Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
    Additional Information 3: abcc
    Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

    Extra information about the problem
    Bucket ID: eb179d2a9de903cd506d48c011e64cbf (1183682266839534783)

  • mtessh's avatar
    mtessh
    12 months ago

    @puzzlezaddict 

    I wanted to ask if there was anything to do to make the game process smoother. It is very 'frame by frame" when I play. And it's not a space problem because I have over 800gb free on the drive I'm using. I also have all the graphic settings to low

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @mtessh  One of the problems here, perhaps the main one, is that your laptop's hardware can't really keep up with the demands of Sims 4.  Adding more RAM might help, but I'm not sure how much—the graphics chip is also going to limit how well Sims 4 runs.  If you do want to try though, another 8 GB would cost about $20, for example here are a couple options:

    https://www.crucial.com/compatible-upgrade-for/dell/inspiron-14-(3493)

    If you want me to look for new errors that might not have been present previously and that might explain why performance is worse now, feel free to post a new dxdiag.

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