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Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

"Enable Online Access" button in Options Menu is missing

I cannot get online.  I'm also missing the "Enable online access" button in the

Option/Other menu.

pc
  • crinrict's avatar
    crinrict
    11 years ago

    This also often happens if you have an underage account.

    Underage accounts are not allowed to use the online features. The age depends on your country but US is < 13

    Starting Nov 2019, the same things occurs if you use the legacy edition of Sims 4. Make sure you really need it.

    For more info on the legacy, see this:  The Sims 4 - Update on Supported Systems

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey folks, 

    I'm closing this here as the thread is from 2015 but if you're having issues now please read the accepted solution: 

    @crinrict wrote:

    This also often happens if you have an underage account.

    Underage accounts are not allowed to use the online features. The age depends on your country but US is < 13

    Starting Nov 2019, the same things occurs if you use the legacy edition of Sims 4. Make sure you really need it.

    For more info on the legacy, see this:  The Sims 4 - Update on Supported Systems

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