Hi!Today I picked up my (pretty old, it runs on Windows 7) gaming laptop to play some Sims, haven’t played since October. Updated the game as it prompted (also bought the most recent expansion pack and installed it), and rebooted my computer also as prompted.No matter all the fixes I’ve tried; repairing the game, running both Origin and The Sims 4 as admin, uninstalling and reinstalling all C++, checked for DirectX updates (it’s up to date), ran a chkdsk.. probably more that I’ve forgot about, having worked on this for 16+ hours now.. I’ve tried everything but nothing seems to be working and I’m so incredibly heartbroken..Hope my saviour is out there with a magical fix! Thanks in advance <3

@jdanieIsson Also, I don’t know if it means anything but when I right click the game in Origin it says it’s able to update (when I try it out it just checks the game files and finalizes), but nothing else indicates it needs to or even is able to update.

@jdanieIsson The Update button works regardless of whether there's an actual update pending. If there isn't, Origin just checks the files and finishes in a minute or two, as you're seeing, so that's not indicative of an issue. When you uninstalled and reinstalled the VC++ runtimes, did you specifically reinstall the 2015-2019 runtimes? Sims 4 uses those now, rather than the 2013 versions, although I think it may still use the 2010 versions. If you have a 64-bit OS, you'll need both the x86 and x64 runtimes for each year, and please download them directly from Microsoft. https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads It's also a good idea to uninstall and reinstall .NET 3.5. Hit Windows key-R, enter "appwiz.cpl" without quotes, and in the File Explorer window that appears, click "Turn Windows features on or off." On the list should be the "Microsoft .NET Framework 3.5" or similar, with the box next to it filled in. Click the box, let it uninstall, restart your computer, then repeat the process, except click the box to install. Restart before trying to play. Please also let me know whether you see .NET 4.8 installed. It's compatible with Windows 7, and while Sims 4 didn't use to need it, maybe that's changed along with the updated VC++ runtimes. If none of this helps, please run a dxdiag and attach it to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ And just in case it's related, let me know what antivirus you run.

@puzzlezaddict I don’t have access to my computer today, but I’ll try this out tomorrow! Please don’t forget about me until then, I’m so grateful that you’re taking your time to help me with this. You’re a hero!I reinstalled both 2010 (which I later uninstalled I think), 2013, (2015 which got replaced by the following) and the 2015 - 2019 one directly from the redist-folder inside Sims. I run on 64, so I’ve installed both every time. Should I install them directly from Microsoft instead of the folder inside Sims?I use Avast! Antivirus. I made both Origin and TS4 “exceptions” for the antivirus program, as well as their entire folders.

@jdanieIsson Since you covered the required VC++ runtimes, it's fine to skip that step; we can always come back to it later if necessary. Try uninstalling and reinstalling .NET Framework 3.5, and if that alone doesn't help, try completely disabling Avast. It's often not enough to set exceptions anymore—some antivirus programs have extra "features" that keep blocking aspects of the game, and the fastest way to test is to get the antivirus out of the way entirely. As long as you don't do anything else aside from opening Origin and Sims 4 while Avast is disabled, you should be perfectly safe. It may also help to run Origin and Sims 4 as an admin: right-click on the Origin shortcut and select "Run as administrator," then with Origin open, do the same for TS4_x64.exe. If those steps don't help, I'd like to see a dxdiag. And just in case there are other releated errors, please also check the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. For the past couple days, look for errors with a timestamp around when you've tried to launch Sims 4, or any errors that mention Sims 4 or Origin. For each one you see, click "view technical details," copy the information into a text file (Notepad is fine), and attach that file as well. The Reliability Monitor doesn't always update right away, so if you don't see any new errors after trying to open Sims 4, please check again in an hour or two. And I won't forget about your thread, regardless of when you have time to reply. Whenever that is, I'll see your post and keep trying to help.

@puzzlezaddict I’ve tried looking around the internet to find out how exactly to uninstall and reinstall .NET Framework, but I can’t seem to understand completely.. Sorry for being daft, could you explain how on Windows 7?I know I tried “stop the process” or whatever it’s called within Avast, but it didn’t make a difference at the time. Then again it was at an earlier stage in my troubleshooting process so it might make a difference now.. I’ll try it again when I’ve made it through the Framework-step! And then (if necessary) run both dxdiag and the Reliability Monitor as instructed.Thank you so much for being so helpful and patient with me!

Error 0x000007b The Sims 4 - PLEASE HELP

13 Replies

puzzlezaddict
Hero+
5 years ago
@jdanieIsson Uninstalling Origin won't remove your account data, which is stored on EA servers. As soon as you reinstall Origin, you can login to your existing account and have access to all your content.

When you say you run Sims 4 "the right click way," do you mean you normally manually run it as an admin? If so, please try not doing so; if you don't run it as an admin, please try it.
jdanieIsson
5 years ago
@puzzlezaddict Okay! None of my game saves will be affected either right?

That’s right! Sorry about not being up on the lingo - language barrier and lack of technical knowledge. I’ll try running it normally - which I used to before this error. After the error I’ve been trying - both manually and not - running as admin as well as not at all. However, I’ll try it all again tomorrow after the reinstall!

May it have anything to do with updating my game (and installing the latest expansion pack) recently? It got stuck for a while but seemed fine when it (Origin) prompted me to restart my computer.. Or are you sure it’s a Windows/Origin problem rather than a Sims problem?

Thanks again!
puzzlezaddict
Hero+
5 years ago
@jdanieIsson I'm not sure that it's a Windows or Origin problem rather than a Sims 4 problem. But the error you described references a component of Origin, and you also provided an Origin error, so that's the place to start.

Your saves won't be affected by uninstalling and reinstalling Origin either. They shouldn't be affected if you uninstall Sims 4, but sometimes their folder gets deleted. In any case, it's always good to have a backup, because you never know when you might need it. Saves are stored in Documents\Electronic Arts\The Sims 4\saves.

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Error 0x000007b The Sims 4 - PLEASE HELP

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