Error Code 00000008:ffffffffffffffff
I have been getting a Sims Delivery Error since the April 27 Delivery with the frog scenario. It just says there is an unknown error. I can still use the gallery, so I know the game can connect to th...
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@TheSaturday6 Just so you know, the Sims Delivery content is always incorporated into a later patch, so you're only missing the items for a short amount of time. I know that's not a real answer; I'm just saying the problem doesn't always have a practical effect.
For the problem itself, try running Origin and Sims 4 as an admin: right-click on each shortcut and select "Run as administrator." I take it when you did "the rename thing," that means you renamed the Sims 4 folder in Documents\Electronic Arts, but if you haven't, please do so now.
If running Origin and Sims 4 as an admin doesn't help, I'm curious whether you'd see any difference in a new admin Windows account. Since Sims Delivery content is initially downloaded into the user folder in Documents, you might have a permissions issue with that folder, and a new admin account means a new Documents directory. I'm not suggesting you abandon your current user account, only that this is a useful test.
Hi! Thank you for your help! I ran as an administrator and it did not help. I don't know how to make a new admin Windows account and Google makes it look difficult. Do you know how to fix the permissions issue on this account? This is the only account on this computer. Could it be a Windows Security problem?
@TheSaturday6 I don't know whether this is a permissions issue for this particular Windows account or not. The point of creating a new admin account is to test that theory: if the new account can download the SDX content, then the current account is the issue. But if the download fails in the new account, we need to look elsewhere.
Creating a new account is not difficult at all and should only take a couple minutes at most:
However, if you'd prefer to try something else first, you can use the "takeown" command on the Documents directory to reset its permissions.
- Restart your computer, and don't open any applications
- Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered
- In the window, write this command: takeown /F "[full file path]" /r with the quotes. In this case, you'd write "C:\Users\[your username]\Documents" except with your actual username inserted.
- Double-check the command (take note of the three spaces in the command line), and when you're satisfied, hit Enter
- Restart your computer before testing
But if this doesn't work, it's still worth testing a new admin account.
I tried a new admin account and the error still happened.Thanks for your help!
I realized my last message might have sounded sarcastic. I just didn't want to not say thanks so I added it to the end, but I had the tab open and just reread it and it sounded rude to me. Sorry if you read it and thought that too!
@TheSaturday6 I didn't think you were being rude or sarcastic, but then I tend to give people the benefit of the doubt if their previous posts have been pleasant, as is the case here.
You said you disabled your security, but did you also check your Controlled Folder Access settings? If not, please disable that too, at least long enough to test.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
I'd also like to know what security software you're using. A few other people have reported the same issue, and I'm curious if there's something in common among you.
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