Error code 135dec40: 3fbbecd0: 00000064: 00000000

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@puzzlezaddict wrote:

@sn_konvur  If you're still interested in trying, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

updated sims 4 in origin, fixed it, delete c ++ packages and
I reinstalled, it didn't work, I deleted and reinstalled sims 4, scrambled a lot of regedit folders, deleted and refreshed dozens of dlls ... this is really just sad now. I ran the dxdiag you said, I don't know if it will work, but I'm adding the file here. thank you. I wish it was resolved now, I missed my sim son.

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@sn_konvur  Which VC++ runtimes did you uninstall and reinstall, and which .dll files did you remove?  Where did you get the replacements?  There are a lot of sources for these files, and often a number of slightly different versions, so it's not always easy to find the correct one(s) you need.

I don't remember which one and when, too many details. Sorry. but I tried the solutions I saw in this forum. Does dxdiag work? : '(

@sn_konvur  The dxdiag did work, but there's nothing obvious in it that would explain why you're having this issue.  So please try these steps, even if you've done them before, to be as thorough as possible.

Uninstall your VC++ 2015-2019 runtimes.  Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ 2015/2017/2019 Redistributables.  Click on the x64 version and uninstall, then do the same for the x86 version.  Don't touch the ones from earlier years.  Download new copies directly from Microsoft, not a third-party site:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Again, you do need both the x86 and x64 versions.

If that doesn't help, uninstall and reinstall .NET Framework 3.5.  Click Windows key-R and enter appwiz.cpl in the run box.  Click "Turn Windows features on or off," and you'll see something like this:

The box next to .NET 3.5 (at the top, in blue) should be filled in.  Click the box, let it uninstall, and restart your computer.  Then repeat the process, except this time, click the box and let it install.  Restart again before trying to play.

If that doesn't help, please run a couple of basic checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here
• Restart your computer, and try to launch the game

I'll try all of them one by one, thank you very much <3 just did an update on origin yesterday itself, again when it went wrong I deleted it and waited for it to reload all night, it's 9:20 am now here and it went wrong again. When I first uploaded it, the holiday pack was a free gift, but it couldn't download it either. I hope it gets better now I'm really sorry. and thank u again for all help.