error message

@carromedc  I meant you should right-click on the downloaded .exe, as in, the one you double-clicked to install Origin, and run that .exe (the installer) as an admin.

Anyway, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4 from after the reinstall, or any that happened at exactly the time you tried to launch the game, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

Please also let me know whether Sims 4 has ever worked on this laptop.