Error: Sims 4 Already Running
I can't open my Sims 4 anymore. This thread has the same problem, and I followed almost all of the steps and solutions in the links in the thread. However, none of them seem to work, and I still have...
Forum Discussion
@Scholastic0 What antivirus do you use? Is OneDrive active? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I have a third-party antivirus run (Sophos), but since the dashboard can only be accessed via the browser, and despite me giving exceptions to Origin and Sims 4, it still wouldn't run. My dxdiag is attached to this thread.
@Scholastic0 Try changing these Sophos settings, if you can reach them:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos
If that doesn't help, go through the Task Manager's background processes list and end any service that has the name HP, Omen, or Sonic Studio in it. Then try to launch the game. These services should restart with Windows, so there's no harm in shutting them down.
Hi, apparently the features that are allowed for me to change the settings are only available in Premium, and I only have the free version.
Meanwhile, I tried to go to Task Manager and end the tasks, but the game still can't run.
@Scholastic0 Please try playing in a new admin user account on your computer. (Use only letters and numbers in the name, no special characters or accents.) Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services. You can sign into Origin and shouldn't need to redownload anything, but your saves and other content won't be available.
If that doesn't help, please disable Sophos entirely, at least long enough to test, and still within the new user account.
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