Forum Discussion

CLAire154128's avatar
CLAire154128
3 years ago
Solved

Every time I try to open The Sims 4 it just opens Origin.

I bought the game on steam, and I was able to play it yesterday. I have no idea how to solve this.
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @CLAire154128  The AMD graphics driver is crashing over and over and taking Sims 4 down with it.  Since there's a newer driver available from AMD, you can simply install that one.  You'll want the one that's dated March 17 and says "recommended," not the newer optional driver.

    https://www.amd.com/en/support/graphics/amd-radeon-5300-series/amd-radeon-rx-5300-series/amd-radeon-rx-5300

    Run the installer as an admin: right-click on the download and select "Run as administrator."  It's been a while since I installed an AMD driver, but please look for an option to perform a clean install or remove the current driver; it might be hidden behind the option to do a "custom" (rather than "express" or "standard") install.  Restart your computer after installing and before trying to play.

CLAire154128's avatar
CLAire154128
3 years ago

So I've linked the DxDiag thing, and I tried running steam and Origin as an admin. I checked, and my origin account is linked to my steam account. I was able to play the Sims 4 when I downloaded it without issue, but after I turned off the computer and turned it back on I haven't been able to play since, despite reinstalling both The Sims 4 and Origin multiple times.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@CLAire154128  The AMD graphics driver is crashing over and over and taking Sims 4 down with it.  Since there's a newer driver available from AMD, you can simply install that one.  You'll want the one that's dated March 17 and says "recommended," not the newer optional driver.

https://www.amd.com/en/support/graphics/amd-radeon-5300-series/amd-radeon-rx-5300-series/amd-radeon-rx-5300

Run the installer as an admin: right-click on the download and select "Run as administrator."  It's been a while since I installed an AMD driver, but please look for an option to perform a clean install or remove the current driver; it might be hidden behind the option to do a "custom" (rather than "express" or "standard") install.  Restart your computer after installing and before trying to play.

Recent Discussions