Exits out and goes back to desktop
I recently updated Sims 4. When I try to play it, it will load, but once it gets to "The Sims 4" load screen it goes black and goes back to my desktop. Why is it doing this? What should I do?
Forum Discussion
13 Replies
Please remove all Mods and CC then try again.
I don't have mods and CC.
Please post a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here's the DxDiag for my computer
Your graphics driver is two years old. Graphics drivers should be kept updated. Visit https://downloadcenter.intel.com to upgrade it. See if that helps.
I don't understand how that could be the problem when I played my Sims last weekend and it was fine. I'll try it anyway.
Tried it and I got an error.
You selected the wrong Download. Make sure that it is 64bit you select and that it is for Intel(R) HD Graphics 3000
That one has been discontinued.
This appears to be the latest version available.https://www.dell.com/support/home/dk/da/dkbsdt1/drivers/driversdetails?driverId=1HN8C
