Forum Discussion

CrystalAmethyst's avatar
1 year ago
Solved

Expansion pack troubles

Hello! So I have the sims 4 on the EA app, but I was gifted two new packs through steam, so after downloading the sims 4 on steam as well and syncing them up, I can play through the app or steam. But...
  • puzzlezaddict's avatar
    1 year ago

    @CrystalAmethyst  Please do a clean uninstall and reinstall of Sims 4 and the EA App, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    Reinstall the game through Steam, sign into the EA App, and download the packs you own there, but NOT a second copy of the base game.  If you can't, as in, the App tries to install the base game again, cancel the download.

    In that case, open any EA site (this one is fine) in a private browser window and try to login using your Steam credentials.  If the accounts are properly connected, you'll land in the corresponding EA account.  If anything else happens, let me know.