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Graeblyn's avatar
Graeblyn
Newcomer
16 hours ago

Re: 'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?

Ever since steam updated my Sims 4 installation yesterday I have been unable to load the game, and instead get the above error message. I have tried to follow all the things other people have done, including doing a clean windows install on my laptop, with nothing else on it at all, and just reinstalled steam and then Sims and the EA app, and still the same result. I tried raising a ticket in the EA app, but nobody ever responded to it 😠

2 Replies

  • Graeblyn's avatar
    Graeblyn
    Newcomer
    16 hours ago

    An IT friend suggested I check my "Controlled folder access" and sure enough, my laptop was blocking the sims 4 from accessing my documents folder... and, now I have allowed it through and the problem is solved!

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