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melodieromeo's avatar
melodieromeo
Seasoned Newcomer
7 months ago

'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?

I read all the forum messages about this issue from 3 years ago and tried all their solutions. I sent in a ticket to EA Games. I cleared the cache, restarted everything, went into the EA Games folder...
ea app functionality
error code
launching
technical issues
Graeblyn's avatar
Graeblyn
Seasoned Novice
6 months ago

Ever since steam updated my Sims 4 installation yesterday I have been unable to load the game, and instead get the above error message. I have tried to follow all the things other people have done, including doing a clean windows install on my laptop, with nothing else on it at all, and just reinstalled steam and then Sims and the EA app, and still the same result. I tried raising a ticket in the EA app, but nobody ever responded to it 😠

Graeblyn's avatar
Graeblyn
Seasoned Novice
6 months ago

Here is my DXDiagnostic file, as it looks like that sometimes helps pinpoint the problem.

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