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crinrict's avatar
crinrict
Hero+
10 years ago
Solved

[FAQ] 64 Bit for PC - Post your questions/concerns here

What is 64-bit? All modern versions of Windows are available in two flavors: 32-bit and 64-bit.  Most users on Windows 7, Windows 8 and Windows 10 are using the 64-bit version. 32-bit Windows c...
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IamPonyPinkiePi's avatar
IamPonyPinkiePi
10 years ago

At first I want to appreciate all Maxis and EA members to improve TS4 and released this update.The new visual effects are nice.However I find a severe bug when it runs game in 64bit mode.The problem is stated as followed:

Some laptop(mainly gaming laptop)has two graphic cards and when it's running games that require lots of resources,it will switch to the High Performence graphic card automatically as long as the driver is latest and the setting is correct.However after the Sims 4 released 64bit update,there's a big problem for TS4 to detect High Performence graphic card such as Nvidia and AMD and therefore the game will show an error message,forced to be run with intergrated graphic cards like Intel HD.Even I use control panel of Nvidia to force TS4 running at Nvidia graphic card,it still doesn't work.As a result,once you use higher visual settings,the game will become very laggy.At first I thought it's my own problem but after testing it on my classmates' laptops I fond that this is a common issue and is especially high likely to happen on those top mobile graphic cards,such as GTX970M or GTX980M(Mine is 980M).Fortunately I can temporarily solve it by starting the game on 32bit mode.On 32bit mode the game can successfully detect and run with high performence graphic card.However I don't think this will be an excuse to not fix it.So I wish the team will check and solve the issue on the next update,making the game experience better with 64bit mode.

Best regards.

crinrict's avatar
crinrict
Hero+
10 years ago

Thanks for that info. That's good to know.


Can you post a screenshot of that error message ?

  • IamPonyPinkiePi's avatar
    IamPonyPinkiePi
    10 years ago

    I would love to help but unfortunately I think the message will display only at the first time you run the game after update because now I won't see it anymore.However I can approximately remember what did the message say.It's like 'The game cannot verify you graphic card,so the settings will adjust automatically.'

    Besides,that message is a in-game message,not a Windows OS message.

    Wish these can help.

    • crinrict's avatar
      crinrict
      Hero+
      10 years ago

      Hm, that's usually the message you get when the game doesn't know the card exists so it just assumes something and adjusts your settings to what it's thinking it would be fine.

      After that, you can set the settings yourself to whatever you think appropriate. Should not have anything to do with if the game runs on the card or the chip.

      I'll try if I can get some more info on this.


      Thanks again.

    • crinrict's avatar
      crinrict
      Hero+
      10 years ago

      @IamPonyPinkiePie 

      when replying to someone with a dual graphics setup, it just occurred to me that you now need to ad ts4_64.exe to the Nvidia panel. Is that the file you selected ?

      • IamPonyPinkiePi's avatar
        IamPonyPinkiePi
        10 years ago

        Yes you are right.After reporting it I was aware that whether I can manually set the control panel to solve it.And I fond the default card of ts4x64.exe is truly intergrated card.Because I was used to simply using the overall settings of Nvidia graphic card,I forgot to try adjust it manually.And now the problem was gone.Thank you.Meanwhile I still wish at the next update the x64 exe can automatically detect graphic card 🙂

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