Problem
You will get this message on trying to start the game. The game will not start if you click ok.
Cause
The exact cause of this message is unclear.
Solution
please try the following things
Test after each step
You can also check if your card is recognized by the system properly as described for the other error message. This message often appears for cards that were previously running fine so it's unclear if it will help though.
Problem
When starting the game, the game will start but then display the following warning. Clicking ok lets you play the game but it might be slow or show other symptoms of bad performance.
Cause
This issue often occurs for newer video cards. The game has a file that has knowledge of most common graphics cards but all cards need to be added to the file to be recognized properly.
You can find the content of the current list here: List of Graphics Cards by Phantomlover1717
If you can't find your card on that list, then EA/Maxis needs to add it first.
For more information and help with this issue, please use this thread: https://answers.ea.com/t5/Technical-Issues-PC/Unrecognized-video-card/m-p/9507008
