Fitness pack wont download
I bought the Sims 4 Fitness stuff pack a while ago and recently realized that I never actually downloaded it in my game, but now whenever I do it's stuck on 'preparing download' without actually ever...
Forum Discussion
@cuban_wonderrr Where did you buy the pack: the EA App, Steam, Epic, or a third party? And which launcher are you using to try to install it?
I bought it on the ea app and I also use the ea app for it as well
@cuban_wonderrr Please check your order history on ea.com and let me know whether the transaction says completed, pending, or failed.
The transaction said it was fulfilled, I bought it on 11/17/2019 so I bought it on origin instead and i bought it in a bundle with realm of magic and discover university
@cuban_wonderrr Please contact EA customer support to make sure there's nothing wrong with your purchase on the EA side. It would be best to use the live chat option; if you don't see it, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.
https://help.ea.com/en/contact-us/
If you don't get anywhere with support, let me know, and I'll flag your thread to someone from EA. But it might take a few days to get a reply considering it's a holiday weekend in the U.S.
