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crinrict's avatar
crinrict
Hero+
5 years ago
Solved

[FIXED] Game Crashes after November 2020 Patch - READ FIRST POST

UPDATE Nov 19, 2020 The audio crashing have now been fixed on all platform which is why I'm closing this thread so folks that still have issue can get individual help. Please do as follow if you...
pc
Dorkyfarklepant's avatar
Dorkyfarklepant
5 years ago
@KC918 wrote:

Mac Issue

Not a crash, but on my game (played on a Macbook), the Sims will freeze in place, but continue through with random animations. The rain/snow will keep falling and actions are never-ending, time still runs but the Sims are frozen in place. I can't click on anything to queue any actions, and I can't switch active Sims. I'll go to the game menu and click save, and the screen will dim, and save circle will start spinning. But, again, the snow/rain is falling, the Sims are doing animations. The game never pauses to make the actual save. 

Build mode is completely fine, though, which makes me think it's an update bug. 

This happens every 5 minutes or so. Within an hour, I have only gotten through 20 minutes in-game. 

It's rendered the game unplayable. 

I have the most updated versions of MCCC, UI Cheats, and CAS 3 Column. The freezing issue persisted even when these mods were taken out. 

If y'all could look into this too, it would be greatly appreciated. 

*Me Too

experienced this type of crash today. Sim stuck on workout equipment on home lot in ffx3. Could not click on objects or speed variants. Rebooted pc as task manager also unresponsive to mouse clicks. After relaunch having like an extended delay when clicking on objects-ie clicking on sims pc renders no menu (immediate response being the norm it appears interaction isn’t working) after what seems like a few minutes the pc menu appeared.

Windows10 OS

  • VanezzaBlood's avatar
    VanezzaBlood
    5 years ago

    I can play the game with no crashing at all. But only without DLCs. At least that works for me.

    1) I completely uninstalled the Sims 4 and the Origin client.
    2) Restarted the computer
    3) Renamed "My Documents > Electronic Arts > The Sims 4" to "My Documents > Electronic Arts > The Sims 4 - Backup"
    4) Completely deleted the remaining Origin folder (for example "C:\Program Files (x86)\Origin")
    5) Completely deleted the remaining Sims 4 folder (for example "C:\Program Files\Origin Games\The Sims 4" or "C:\Program Files (x86)\Origin Games\The Sims 4").
    6) Installed Origin as Administrator
    7) Installed the Sims 4 - IMPORTANT: Only Base Game, NO DLCs
    8) Installed ALL my mods from "My Documents > Electronic Arts > The Sims 4 - Backup", including scripted once (of courses only scripted mods which have been updated for 1.68.154)

    After that I was able to play the game for 5 hours WITHOUT ANY CRASH. And with sound ;-)
    So the problem for me is definitely in one of the official Sims 4 DLCs. With all my DLCs installed, I was not able to play for more than 5 Minutes without crashing.

    My DLCs are:
    Expansion packs
    The Sims 4: Get to Work
    The Sims 4: Cats & Dogs
    The Sims 4: Seasons
    Game packs
    The Sims 4: Vampires
    The Sims 4: Realm of Magic

    So it might by a good thing for EA to search the crashing in one of the DLCs.
    I did not have time to install my DLCs one after the other, to find out which one is actually causing the crashing. Maybe I will do that tonight, I'm at work now, it's 11:34 over here.

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago

      I've noticed a lot of post in here that have nothing to do with crashing. Please repost your issue in either of the threads linked below or make a new thread if your issue was infact not crashing

      There can be two reasons your post ended up in here:

      1. You posted in here, unaware that your issue is different
      2. You posted in a thread that was mostly about crashing and that got merged with this.

      Please only post in here if you have actual crashing issues AND have tested without mods/cc installed

      What does that mean ? It means that you can open your game but then after any amount of time, it just closes down without any error messages.

      Few examples of things that do NOT belong in this thread

      Issues that are probably related and are fine in here

      • Immensen Lag and Memory Leaks
      • Audio starts to crackle
      • melsfav's avatar
        melsfav
        Rising Rookie
        5 years ago
        @crinrict wrote:

        my game opens but won't make it through the loading screen, meaning it crashes before the main menu, i'm just asking to be sure because other people saying their game crashed halfway through the gameplay, is it the same thing do i need to report there too?

    • TheSimsSerbia's avatar
      TheSimsSerbia
      Rising Hotshot
      5 years ago
      @VanezzaBlood ¸you did not unistal game you delete it files of game only,this can couse more problems then it was.
      • VanezzaBlood's avatar
        VanezzaBlood
        5 years ago

        @TheSimsSerbia  Please read my description carefully before posting. I did uninstall the game:
        -> 1) I completely uninstalled the Sims 4 and the Origin client.

        After that I deleted the folders.

        And what about "this can couse more problems then it was"???? My game works fine now 😃

  • demonXandria's avatar
    demonXandria
    5 years ago

    Product SIMS 4

    Platform Windows PC

    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? Most Current
    What expansions, game packs, and stuff packs do you have installed? everything, i own all of them.
    Steps: How can we find the bug ourselves? The crash always occurs for me with in minutes of opening the cheat menu. I play vanilla, no mods and no cc. I only use the cheats: bb.moveobjects others. Every time i use a cheat; minus Kaching, the game freezes and crashes with no error code. 
    What happens when the bug occurs? The game freezes. Then windows notifies me of the crash and closes it.
    What do you expect to see? I expect it to be able to work with the cheats given to us. 

    Have you installed any customization with the game, e.g. Custom Content or Mods? Not no
    Did this issue appear after a specific patch or change you made to your system? After this update, i have had very few crashes ever before this, but now i cant play more than 2 minutes after using a cheat code. Most recent crash file attached, was trying bb.moveobjects on one of the new pre-made lots that i had moved my sim into. 

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