[FIXED] Must Have The Sims 4 Connected to Your EA Account

I've been having this problem lately, too. I tried putting in the original key used to activate the game in the first place to see if that would work, and it didn't. I'm guessing the problem has to do with an update or something? The only solution people seem to have to this is to make sure you're logged in to the correct account if you have multiple. I only have one account so that's not the problem I'm having, just thought I'd mention it to see if that was your problem.

Does the game show up properly in Origin and are you connected ?

Just a few days ago I was playing Sims 4 and was able to access the online gallery. I logged into today and no matter what I tried I could not access the gallery. A message pops up saying "You must have The Sims 4 registered to your EA account to access online features". Obviously, I found this a little weird since I registered my game almost a year ago and now it's telling me it isn't registered? So I input my product code again and (of course) it says it's already been used.

I logged out of Origin and then in again. I clicked "repair" on my Sims 4. Nothing is working. Is this just a server glitch? An update error? I don't know. Can someone help me?

P.S. I also opened Sims 4 using the shortcut and also just through Origin to see if there was a difference. There wasn't. The same message kept popping up.