[FIXED] Must Have The Sims 4 Connected to Your EA Account

Hello.

EDIT: We think we've narrowed down the issue.  No need for further logs for the time being.  

EDIT #2: Also, if you'd like to contact EA Support as Phantomlover1717 described above, they may be able to provide a possible workaround for you while we look into a more permanent solution.

Thank you!

If anyone is still encountering this and need further assistance -

1. Is Origin running and online when you attempt to connect?  If not, please try connecting while Origin is online.
2. Have you tried re-installing Origin?
3. We would like to look at your log files if possible.  Can you please send these two files?
   
   • C:\ProgramData\Origin\Logs\Client_Log.txt  (Note: ProgramData may be a hidden folder, so you may need to unhide it.)
   • C:\Users\<user>\Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt  (if it exists; it may not)