Forum Discussion

2 years ago

Solved

For Rent Won’t Download

it’s been about three-ish months since the expansion has been released. I preordered it & have tried to download it however it keeps saying it was unable to download. All the other expansion packs download perfectly fine, this is the only one I have an issue with.

puzzlezaddict
2 years ago
@ASM_SIMMER You'll need to contact EA customer support to have the pending charge removed so you can buy the pack again. I would strongly recommend using live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

3 Replies

puzzlezaddict
Hero+
2 years ago
@ASM_SIMMER Please go to ea.com, sign in, select Account Settings > Order History, and find the FR purchase on the list. Let me know its status: Completed, Processing, or Failed.
ASM_SIMMER
2 years ago
So sorry, I’ve been busy with work. It says processing. I’m guessing that’s the reason it won’t download, how do I fix that??
puzzlezaddict
Hero+
2 years ago
@ASM_SIMMER You'll need to contact EA customer support to have the pending charge removed so you can buy the pack again. I would strongly recommend using live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.