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chingmychong69's avatar
chingmychong69
2 years ago

free expansion pack

Hi, so I've been playing sims 4 for months now, when I first downloaded my sims I got a free Expansion pack from EA which is "Get to Work" I downloaded it and after more months of playing I purchased some packs and then recently I can't open my game it says in the EA app that 

"An incompatible version of this game is installed on your device. Uninstall the EA app version to launch"

 I didn't know what to do so I downloaded the game in steam and when I can finally open it I can't find my free "Get to Work' expansion pack it says there that I don't have it so I tried opening it again form my EA app and when it opened it's not there anymore.. can someone help me.. what should I do?

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @chingmychong69  Get to Work is not and has never been free.  It's included with an EA Play subscription and has been since last October.  It's also only included in the platform where you have the subscription, for example if you buy the sub through the EA App, Steam won't know anything about it.

    It sounds like you did have an EA Play subscription.  Did you cancel that or let it expire?  That would explain the problem.  If you received EA Play through XBox GamePass, the same applies.

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