Gallery all of a sudden very laggy

I started playing again a week ago (took a month break or something like that) and noticed the gallery is just very very laggy, i thought it were my mods so i removed those, still lag then updates my driver, still lagging.

I always was able to play on high/ultra, when building or playing the game i have no actual lag, just when i enter the gallery, and its getting really annoying because its mostly impossible to try houses out without the wait and the lag.

I got the latest update and tried reparing the game aswell.

Thanks in advance

Dxdiag included

DxDiag.txt80 KB

puzzlezaddict
7 years ago
@Ciralias Funny you should mention Avast. A couple of the errors in your dxdiag list notificationcontroller.dll; these errors seem to often be related to an issue with Avast. Before uninstalling it, you could try one approach that appears to have worked for other people:

Open the Start menu, and select Settings

Click System > Apps and Features, and find Avast on the list

Select Modify, then uncheck do not disturb

Restart your computer and test. To keep things simple, try another clean boot first.

I don't have Avast myself, so I can't check whether this setting is accessible. If not, you can try temporarily deactivating Avast, just to confirm that it's the source of your lag. Here's how to disable "core shields":

https://support.avast.com/en-eu/article/Antivirus-shield-settings

11 Replies

puzzlezaddict
Hero+
7 years ago
@Ciralias Your hard drive is critically low on free storage. 3.5 GB isn't nearly enough for Windows 10 to operate smoothly; it should have at least 35-40 free at all times. This may or may not be the immediate cause of the gallery lag, but it can cause all kinds of issues. Free up more space, then try the gallery again. If it's still laggy, please post back with another dxdiag.
Ciralias
7 years ago
Thank u ill do that immediately
Ciralias
7 years ago
Looks like this fixed it thank u very much! I had no idea this could decrease ur game like that.
Ciralias
7 years ago
Hey
Two weeks ago i also posted here regarding an immense lag to my gallery. For that time being my pc was low on gb so i fixed that. It got rid of the lag for a day or so? It returned then, not that much but still so annoyable. I have mods installed, removed them also and game was still laggy.
(i was always able to play on the highest settings and i can still play a smooth gameplay, just when i open the gallery the lagg is just so much that it frustrates me xD also when i click in the mainmenu on lets say a stuff pack, it takes a long time to show all the content in that pack wich makes my game also lag.
Here's a DxDiag
i hope someone can help me in this 🙂
(I maybe thought i was an update glitch wich made my game lag? not sure. Or maybe i should upgrade something on my pc.)
DxDiag 16.02.txt80 KB
crinrict
Hero+
7 years ago
Hi @Ciralias

I marked your first post as unsolved and merged your new one.

As it's the same issue it's best to have all in one place.

I'll check with puzzleaddict if they has more ideas.
Ciralias
7 years ago
Ahn thank u very much! Appreciate it 🙂
puzzlezaddict
Hero+
7 years ago
@Ciralias Hi again. I'm sorry to hear the issues are back. And thanks for the second dxdiag; it lists errors from a few different sources. So the first thing to try is a clean boot. This won't fix the issue, but if the gallery runs properly, you'll know that one of your background tasks is interfering.

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Once you've booted, open only Origin and TS4, and test the gallery and the main menu. Then let us know how it goes.
Ciralias
7 years ago
Just did the clean boot. Started up my sims 4 and the lagg in the gallery was still there, same in the main menu.
The only i couldnt disable in the startup tab was my Avast antivirus program. (ive had this longer then the sims 4, but if this could be the problem i can delete it)
Thanks in advance!
puzzlezaddict
Hero+
7 years ago
@Ciralias Funny you should mention Avast. A couple of the errors in your dxdiag list notificationcontroller.dll; these errors seem to often be related to an issue with Avast. Before uninstalling it, you could try one approach that appears to have worked for other people:

Open the Start menu, and select Settings

Click System > Apps and Features, and find Avast on the list

Select Modify, then uncheck do not disturb

Restart your computer and test. To keep things simple, try another clean boot first.

I don't have Avast myself, so I can't check whether this setting is accessible. If not, you can try temporarily deactivating Avast, just to confirm that it's the source of your lag. Here's how to disable "core shields":

https://support.avast.com/en-eu/article/Antivirus-shield-settings
Ciralias
7 years ago
I did uncheck the box and everything seems to be running smoothly again, never thought that Avast would cause this. Now i just hope it keeps it like this!

Thank u so much for the help! 🙂