Forum Discussion

Rising Rookie

5 years ago

Gallery constantly inaccessible, llamas all over the map, lots keep disappearing

So my game's kind of in a crisis. I keep traveling to a lot, only to find that the lot is completely empty for some reason once the sim arrives. That wouldn't be the worst problem in the world EXCEPT...

crinrict

Hero+

5 years ago

@JellyBabiex Are you on mac or PC ?

For PC: What security software are you using ?

JellyBabiex
Rising Rookie
5 years ago
I am using a Windows PC, I have two screenshots of my system info attached. I have both windows firewall and malwarebytes but I have origin, origin games, and TheSims4_32.exe and TheSims4_64.exe labeled as exceptions. My firewall is off and I clicked 'connect' and left it on all night, it never timed out and when I opened up my laptop this morning it was still loading.
- crinrict
  Hero+
  5 years ago
  @JellyBabiex RedX are usually an issue that the gallery can't download images to your user folder - either cause the game can't connect to the gallery at all or if something is blocking the user folder.
  
  Does malwarebytes have some kind of ransomware protection ?
  
  As for the llamas, that's usually a corrupt installation or save. Do you have it on all your save games ?
  - JellyBabiex
    Rising Rookie
    5 years ago
    @crinrict
    Thank you that's good information to know. As far as I understand what I've read, malwarebytes only offers ransomware protection for premium users, and I am using the free edition.
    
    I don't have the llama issue on my other save-games, no. Is there anything that can be done to salvage the save-game where this is occurring? I've put like...a lot of time into this save.