Forum Discussion

JellyBabiex's avatar
JellyBabiex
5 years ago

Gallery constantly inaccessible, llamas all over the map, lots keep disappearing

So my game's kind of in a crisis. I keep traveling to a lot, only to find that the lot is completely empty for some reason once the sim arrives. That wouldn't be the worst problem in the world EXCEPT...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@JellyBabiex Are you on mac or PC ?

For PC: What security software are you using ?
JellyBabiex's avatar
JellyBabiex
5 years ago

I am using a Windows PC, I have two screenshots of my system info attached. I have both windows firewall and malwarebytes but I have origin, origin games, and TheSims4_32.exe and TheSims4_64.exe labeled as exceptions. My firewall is off and I clicked 'connect' and left it on all night, it never timed out and when I opened up my laptop this morning it was still loading. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @JellyBabiex RedX are usually an issue that the gallery can't download images to your user folder - either cause the game can't connect to the gallery at all or if something is blocking the user folder.

    Does malwarebytes have some kind of ransomware protection ?

    As for the llamas, that's usually a corrupt installation or save. Do you have it on all your save games ?
    • JellyBabiex's avatar
      JellyBabiex
      5 years ago
      @crinrict
      Thank you that's good information to know. As far as I understand what I've read, malwarebytes only offers ransomware protection for premium users, and I am using the free edition.

      I don't have the llama issue on my other save-games, no. Is there anything that can be done to salvage the save-game where this is occurring? I've put like...a lot of time into this save.
      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @JellyBabiex Can you access the household manager and your households ? If so, you might be able to save all the sims in the gallery as well as the houses and place them in a new save. You'll loose relationships and inventory that way though.

        You can also send me your save if you want and I can check if it behaves the same way for me. Instructions in my signature.

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