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AoifeOBriain's avatar
AoifeOBriain
6 years ago

GALLERY *extremely* SLOW AND LAGGY, GIANT 'X' IN ALL BOXES

Hi, this has been an ongoing problem for months now.

The gallery is unusable because anytime i click into it, there is an EXTREME lag. The mouse/cursor lags to the point it barely moves, i cannot see any other user's posted content because there is just a loading screen on each post and eventually the content doesn't load at all and a giant 'X' appears in every box in the gallery.

I have mods however i have removed them and cleared the cache and it is still happening.

I run a x64 bit, DxDiag is attached to this post if that helps.

Please someone help if you can, i have not been able to use the gallery in months 😞

pc

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @AoifeOBriain

    1. Check if your Windows is up to date
    https://support.microsoft.com/help/4027667/windows-10-update
    Get at least KB4505903 update which fixes the frame problem in some games
    2. Use this Windows tool. to fix problems in your system
    https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
    3, Check the Lenovo website for new drivers
    https://support.lenovo.com/pl/pl/solutions/tvsu-update

    However, I think the problem is in your game folder. Some files responsible for connecting to the Gallery may be damaged

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. If all is OK - delete The Sims4 old folder.
    Your saves and library will be fine and nothing will be damaged

    I don't work for EA

  • AoifeOBriain's avatar
    AoifeOBriain
    6 years ago

    Thanks for replying.

    I have followed everything you said step by step but unfortunately the gallery is still the same. I am at a loss on what could be causing it!

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