Forum Discussion

TitaniumHeartz's avatar
TitaniumHeartz
6 years ago

Gallery is Broken - Slow, Not Loading Content

The gallery has been unusable for several days. It is beyond slow, struggling to load user icons and failing to load 95% of download previews. The majority of content is shown as a red "X". Whatever ...
pc
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@TitaniumHeartz

Since most players don't have this problem, it looks like your computer, but rather your graphics card has something to do with this error and you could be right. Windows 10 update will remove anything that is not compatible with it, including graphics card drivers. so check if you have still these drivers

I don't work for EA

TampsBR's avatar
TampsBR
6 years ago
@kreatora I'm having the same issue that @TitaniumHeartz had.
Recently my hard drive stopped working and I had to switch to another one. Now I use an HD SSD. One month ago the game and the gallery worked fine, but now the game crashes, glitch and the gallery is slow, doesn't load the images and often appears an "X". I believe the problem is not in the computer.
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @TampsBR

    You can rename the Sims 4 folder to "Sims 4 Old" and load a fresh folder to eliminate the possibility that this is an error of the game.
    https://answers.ea.com/t5/Technical-Issues-PC/Corrupted-gallery-sims-4/m-p/8139200#M149279
    But I think this is rather a card drivers problem.
    Could you post your Computer's DxDiag?
    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the text file to your post directly in option "Reply" - not Quick Reply

      • kreatora's avatar
        kreatora
        Hero (Retired)
        6 years ago

        @TampsBR

        There are two problems with your computer.
        The first is definitely the lack of free space on drive C. You only have 3GB of free space. This may also be the reason for the failed Windows updates. It just had nowhere to install.
        What's worse, you don't have another drive to move any programs there.
        Although your computer uses Windows graphics drivers instead of Intel drivers, it is no longer important in this situation. The only solution is either to buy a disk at least 240GB and should fulfill the functions of C drive, or to start think about a replaced this computer with a new one.

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