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Simlena528's avatar
Simlena528
Rising Hotshot
3 years ago

gallery not showing up

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Idk, the newest update
What expansions, game packs, and stuff packs do you have installed? I own and have everything installed
Steps: How can we find the bug ourselves? If I knew how it would be fixed
What happens when the bug occurs? The gallery doesn't show up
What do you expect to see? The gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I bought a new computer an Acer Nitro 5. I installed my game, repaired it, I'm connected to the internet. I have talked with EA and tried several things. The gallery doesn't show up on my new computer. I have the library with households, lot and rooms that I have saved, but I can't get on the gallery that connects to the internet.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Simlena528  Is the EA App connected while you're playing?  If it goes into offline mode, that would explain why the Gallery doesn't load either.  And make sure your internet is working overall while you play—I've seen a few reports of a lost connection when Sims 4 launches.

    Finally, is it possible that you're using an underage account?  You should be able to see the birthdate associated with the account on your user profile page on ea.com.

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