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Windows Defender may have started blocking Galleries in some way after its update, and it has happened before. You need to add not only Origin but also the game to the exceptions. To add the game to the exceptions you need to add two game files. TS4exe file and TS4_x64 file. Each of these files is in a different Bin and Bin_LE subfolder
The path to these files in Windows 10:
My computer> C drive> Program files (x86)> Origin games> The Sims4> game (search for letter g)> Bin and Bin_LE
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security
- 5 years ago
All of a sudden the problem has resolved itself for me without me doing anything. I can now see and access thumbnails on the gallery and on other simmer's pages. The gallery still does not show creations with more than 99 DLs, but that's a different problem on a different thread. I hope everyone else has found that the problem has resolved itself in your games. Hope I do not get this glitch again.
- Peapod795 years agoSeasoned Ace@kreatora The first solution I had already tried before and it did not work but this second one did it for me so thank you! In my case though it was AVG so I guess a few of the virus protection programs got caught up in this.
It works now though so thanks for that suggestion 🙂
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