Gallery thumbnails are all X'ed out

My screenshots are blank when I take them and they do not save anywhere. I have tried un-installing and installing the game, repairing the game, removing the sims 4 folders, and removed mods to a backup folder. I don't know what else to do.

Also there are X's through all the game pack on the home page and everything in gallery. I have no idea why, this just started today after I played for a while.