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snoodles57's avatar
7 years ago

Gallery won't show on screen and can't open menu while in CAS

CAS is working fine, in the way that you can still edit your character and change their name and aspirations, but whenever i press the gallery to open it, nothing comes on. If i proceed to frequently press it, the screen will darken and i am unable to press anything. Also, when i press the three dots to open the menu, the same problem occurs and i can't exit the game. The only way i can get off it is to press the exit CAS mode at the bottom and then return to the main menu. Any help please?

1 Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    @snoodles57 i

    If you have any mods move the mods folder to the desktop.
    Delete localthumbcache.package file in the game folder and fix the game in Origin.
    Origin/Library -right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one) You need to find a culprit and either remove it or replace it with an updated version
    If you don't have CC or mods delete this file and fix the game also. The game will create the same new file but without saved errors.
    If it does not work then try doing a factory reset as described in this post:
    http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    I don't work for EA

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