Community ManagerHi @KateHanami,
Did you originally purchase your DLC directly through Origin?
I'm having a similar issue, though not quite as convoluted. I was playing Sims 4 on the EA app and acquired the Get to Work Pack. I later discovered that I could get it on Steam, which I did, as I have a lot of my games through there already. Steam launched the EA app and my saved game came up, but it is saying that I need to get the Get to Work pack. I go to click on the link in game to do so and it says I already own it, and that a restart is required. I have restarted the game multiple times through Steam and it keeps saying the same thing. I have also told it to look for any needed downloads, only to be told that everything is up to date. Is there a way to get a code to tell Steam that I already have this pack?
Community ManagerHi @DJNixie
Is your base game owned through Steam or through the EA App?
I got the game through EA. Then later acquired it via Steam. When I log into the game on Steam, it opens up the EA app, and shows my saved games from the EA app. But it warns me that my items from the Get to Work pack aren't there and my saved game might get corrupted.
Community ManagerIt sounds like you may be logging into the EA App with the wrong EA account- please check your Order History in the app for any purchase history of your DLC. If you're not seeing any purchase history for any DLC there, it means you're on the wrong account, and you'll need to login to the EA App with the same account that you originally purchased all your content on.
Community Manager
