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kailieskye's avatar
kailieskye
6 years ago
Solved

Game crashes after 12/12 update.

I haven’t been able to play since the December update. After I click on the household I’d like to play, the game crashes immediately. I took out my mods folder, repaired the game in origin, uninstall...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @kailieskye  When you uninstalled and reinstalled the game, did you keep your original Sims 4 folder in Documents\Electronic Arts?  If so, please move it to your desktop now and try to launch the game.  When you do, a clean folder will spawn with no content.  Try to start a new save (no need to spend much time on it; this is just for testing), have a look around, and let me know how it goes.

    If you've already been using a clean folder after the reinstall, or you try it and it doesn't work, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@kailieskye  When you uninstalled and reinstalled the game, did you keep your original Sims 4 folder in Documents\Electronic Arts?  If so, please move it to your desktop now and try to launch the game.  When you do, a clean folder will spawn with no content.  Try to start a new save (no need to spend much time on it; this is just for testing), have a look around, and let me know how it goes.

If you've already been using a clean folder after the reinstall, or you try it and it doesn't work, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

kailieskye's avatar
kailieskye
6 years ago
@puzzlezaddict So by removing the sims 4 folder and starting the game again it did work... do I just need to start over or is there a way to get my game working again?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @kailieskye  You can transfer your existing content from your old folder to your new one in batches, testing each time to see whether the game still runs properly.  Start with mods and custom content, if there's any you want to keep.  If a batch causes another crash, keep splitting it into smaller batches and testing until you've identified the problem file(s).  To be thorough, delete localthumbcache.package each time you quit.

    When you have your mods and cc sorted out, you can move the contents of Saves and Tray into your new game folder as well.  Be sure to delete whatever is in the new folders before you transfer the old content, so you don't get any confusion with replacing or combining files.

    If a save happens to cause crashes, you can try to load a backup instead.

    https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

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